| 1. Schedule appointment. A consultation fee is stated up front and a meeting takes place in the client's home for up to two hours. During that time, many samples and photos are viewed. We discuss colors, design, furniture, and budget. By the end of the appointment, the client and artist will have a solid idea of the finish(s) & colors involved. The artist will write a receipt to the client showing the consultation fee that will be applied as a credit to the actual work being quoted. In most instances, a quote/contract will be mailed to the client with follow-up phone calls made by the artist to the client. Subsequent consultations prior to a contract will be charged at an hourly rate that are non-refundable. 2. Once a contract is signed and a deposit received, the artist will schedule the work with the client. Any site-specific samples are made prior to the start date. Samples are always the property of the artist and remain in the possession of the artist at all times. 3. Start date: All hard surface floors are completely covered with rosin paper securely taped. There are no dangerous drop cloths. Carpeted floors are completely covered with a thick polyurethane sheeting & securely taped. Usually, taping procedures follow with special seal applied around the tapes as per requirements of the job. 4. Upon completion of the job, the artist removes all leftover materials & coverings and properly disposes of those items. The jobsite is swept with a broom or vacuum. Touch-up kits are made for the client to keep on file. Final payment is due on the day of completion. |